We have partnered with Sumitomo Mitsui Financial Group, Inc. and Sumitomo Mitsui Banking Corporation to establish a new company in preparation for the launch of a new digital bank.
We are currently seeking candidates for the position of IT support specialist as part of this initiative.
※ This position involves employment with Money Forward, Inc., and a secondment to the new company (SMBC Money Forward Bank Preparatory Corporation). The evaluation system and employee benefits will follow the policies of Money Forward, Inc.
Technology Stack and Tools Used
- Slack
- EntraID
- Microsoft 365
- Atlassian Jira
- Atlassian Confluence
Responsibilities
- Provide daily IT support within the company, including computer hardware, VOIP phones, smartphones, tablets, SaaS, etc.
- Handle daily permission and account management workflow requests
- Communicate efficiently via text chat and verbally, collaborating with relevant internal and external members throughout the process
- Take ownership of incoming IT requests and tickets from opening of a ticket to its resolution, ensuring accurate issue resolution is captured
- Onboarding and offboarding users
Procure, manage, operate, install, apply patches/upgrades, replace, and repair IT software/hardware - Demonstrate solid troubleshooting skills for identifying the root cause of issues in order to provide the most suitable way to resolve them
- You will be the go to person within the team around the end user facing technologies that the Global IT team is currently supporting
- The team embraces a user focused support experience when it comes to helping users
Requirements
- Three or more years experience in IT Support / Help Desk duties
- Use of a ticket-based incident management systems (example: ServiceNow, ZenDesk, Jira Service Management)
- Support and troubleshooting devices running macOS and/or Windows 11
- Support for mobile devices like iOS, iPadOS, Android
- Basic hardware diagnostics and repairs skills
- Basic knowledge of IT security practices and policy
- A working knowledge of Generative AI, and AI from an end user perspective, and have experience using it in a corporate environment
- Ability to work across the organization with agility and communication skills
- Excellent written and verbal communication skills
- Flexible mindset to adapt and grow in a dynamic and innovative environment
- Able to work in an networked organization
- Japanese: Business level - JLPT 2 or equivalent
- The role includes supporting Japanese speaking only users
- The role requires handling tickets and workflow requests that are written in Japanese
- English: Basic business level (equivalent to TOEIC 700 points or higher)
- As the scope of work includes overseas locations and communicating with English speaking users, meetings and text communication will occur in both Japanese and English
- Those without qualifications equivalent to TOEIC 700 points or higher will be required to take a company-designated test during the selection process (typically after the first interview)
Nice to haves
While not specifically required, tell us if you have any of the following.
- Document creation and updates, such as operational procedures
- Five or more years experience in supporting and troubleshooting macOS/iOS devices
- Experience working in IT startups, ventures or multinational corporations
- Experience using MDM tools (Jamf Pro and/or MS Intune)
- Experience operating groupware like Google Workspace, EntraID
- Experience in IT asset management
- Automation of routine tasks through the use of scripting languages, and/or low and no-code solutions
- Procurement and asset management of IT equipment and licenses
- Vendor management experience
- Knowledge of internal networks, DNS, DHCP, and troubleshooting wired/wireless LAN
- CompTIA A+ certification or equivalent knowledge/experience
- ITIL 4 Foundation certification or equivalent knowledge/experience
- Experience in AI development and/or experience in using AI tools to improve development processes.
- Money Forward recently announced our AI Strategy roadmap which focuses on improving AI-driven operational efficiencies, as well as integrating AI agents into our products to deliver better value to our users.
Compensation
¥5,508,000 ~ ¥9,504,000 annually.
